Reset your password

What this does

Sets a new password when you can't sign in.

How to use it

On the sign-in screen, tap Forgot password?, enter your email, open the email, and tap the link. Enter the new password twice and tap Set password and sign in.

What to expect

The email arrives only if an account exists for that address. The link works once.

Common issues

• "Link expired": the link was already used or is too old. Request a new email.
• No email: check the address is the one your council added.